1. Refund and Return Policies and Administration

1.1 ALL SALES ARE FINAL AND NON-REFUNDABLE.

1.2 Item(s) purchased from ShopOwners’s boutique must be lodged and resolved at the boutique itself.

1.3 Returns / Exchanges for purchase made at SevenMoon app

  • Returns / Exchanges are strictly reserved for cases of product defects or damages at factory, or mistaken delivery.
  • Exchanges are strictly allowed only for the same item, colour and size.
  • We will not attend any exchanges for a different colour, size and design or any wrong purchases. Examples of unpermitted requests:
    • “I change my mind”
    • “I don’t’ like this design”
    • “The size doesn’t fit me”
    • “I wish to change to another size”
    • “I’ve bought or clicked on the wrong product / variant”
    • “I want to change to another colour”
  • Item(s) must be returned in unworn, unwashed, and unaltered condition with all tags attached.
  • Beauty products, stationery, intimates, swimwear, accessories (including jewellery, bags), headscarves (including inners), shoes, home and living products (including candles, diffusers) are non-returnable. Sale and markdown items are also non-returnable and non-exchangeable.
  • We do reserve the right not to allow the return of products of any transactions although the condition above is met.
  • If the item requested is not available in stock, we will have to give you store credit instead.
  • Customers must consult our person-in-charge first (raising a return request at App’s order) before proceeding with the returns/exchanges.
  • Item(s) must be returned within 3 working days after receipt of the order.
  • Customers must notify the person-in-charge on any postages made.
    • Kindly update the parcel movements to us (tracking number).
    • Customers will be responsible to ensure the item(s) are safely delivered.
    • Shipping costs are borne by the customer and we are not liable until item reaches our office.
  • Exchanges will be processed within 10 working days after receipt of the returned goods.

2. No Insurance or Guarantee

These Refund and Return Policy Requirements are not intended to be and do not constitute an offer to insure the performance of or to guarantee the performance of any ShopOwners and are not a guarantee that refunds will be issued in any given situation.